The Account Manager plays a vital role in fostering and sustaining relationships with stakeholders who utilize JusticePoint’s electronic monitoring technology across various jurisdictions. This role requires an in-depth understanding of the technology coupled with the ability to effectively train and educate end-users on both the equipment and software systems. The Account Manager will be expected to travel extensively throughout Wisconsin with occasional travel outside Wisconsin.  The ideal candidate will excel in clear and cordial communication, possess strong problem-solving skills for addressing technology issues, work independently, and demonstrate flexibility in a dynamic environment.  The selected candidate will also be cross trained to provide assistance and support to our contract, which serves the Wisconsin Department of Corrections.

The role requires travel as needed for tasks such as training, service calls, troubleshooting, site visits, and conference attendance. Availability after hours and on weekends to address customer needs is essential. Staying informed about and demonstrating new technologies to stakeholders while maintaining communication with manufacturers is key. The candidate will ensure quality control in all areas of responsibility, including managing service calls, resolving issues, and maintaining thorough knowledge of all software and equipment on the Electronic Monitoring (EM) platform.   Daily tasks may include equipment and software-related functions such as installation of devices, recalibration, transferring equipment between accounts, troubleshooting, and managing account access credentials.

Competencies:

• Organized, attention to detail, ability to multi-task, work independently
• Demonstrated ability to work well with individuals from diverse economic, racial, and ethnic backgrounds
• Ability to exercise good judgment
• Demonstrated ability to learn technical requirements of installation/retrieval/troubleshooting of each electronic monitoring device utilized by JusticePoint
• Working knowledge of Microsoft Office (including Outlook, Word, and Excel)
• Ability to communicate professionally & accurately, both orally and written

Requirements:

• High school diploma, bachelor’s degree preferred
• Experience and/or education in Criminal Justice, Social Work, or related human service field preferred
• Willingness to work a flexible schedule, this role requires 2^nd shift evening and / or weekend availability
• Valid driver’s license and automobile with insurance
• Pass a pre-employment (and ongoing, as required) background check
• Ascribe to & champion The Difference Principles

JusticePoint is an Equal Opportunity/Affirmative Action Employer