JusticePoint Careers & Volunteer Opportunities

The Support Assistant is a key contributor to maintaining our partnership with the Wisconsin Department of Corrections and providing support to JusticePoint installers across the state. The Support Assistant will play a critical role in managing and processing work orders from the Wisconsin Department of Corrections for electronic monitoring services. This position is responsible for ensuring work orders are accurately assigned to installers based on geographical location and availability. This role directly impacts the success of our program by helping facilitate smooth operations in support of individuals on probation, parole, or extended supervision.
This position requires a deep understanding of technology coupled with the ability to assist remote staff with efficient support. The ideal candidate will have excellent communication skills, a problem-solving mindset for resolving technical issues, the ability to work independently, and a high level of adaptability in a fast-paced, evolving environment.

NO EXPERIENCE OR DEGREE REQUIRED!

Electronic Monitoring Installers/Specialists are responsible for installing, retrieving, and basic troubleshooting various electronic monitoring devices (GPS, Remote Breath, & Continuous Alcohol Monitoring) within 24 hours of request for service.  Installers will receive notification of the service request, secure the necessary devices/equipment, and meet clients at community locations and client homes. This position requires significant driving as you will be traveling to various work sites within your assigned area so you must have a valid license and auto insurance. Mileage reimbursement is available. This opportunity is ideal for college students, parents with kids in school, retirees, and/or someone looking for experience in the criminal justice field.