The Service Director is responsible for the day-to-day management and operation of the Dane County Treatment and Diversion Programs (DCTP/DCDP). The DCTP/DCDP programs enhance public safety by reducing recidivism through coordinating effective treatment and supportive services and ensuring accountability throughout participants’ time in the program. The position also provides leadership and oversight for the integrated CCS program, which helps individuals live their best lives by providing support and services to address their unique needs related to mental health and substance use. This position is responsible for supervising and directing staff in providing court and clinical services, ensuring program activities and services are documented, and fulfilling contractual obligations. The Service Director works both independently and in unison with the administration team in recruiting, hiring, training, and ensuring the program and staff meet established performance outcomes. This program serves a population of participants involved in the criminal justice system and who may face economic obstacles to success; the ability to problem-solve and develop staff are integral characteristics of the ideal candidate for this position.

Responsibilities: 

• Oversee recruitment, hiring, training, and retention of program staff
• Direct program operations and supervision of staff, including managing and approving timecards, expense reports, performance evaluation, and corrective action, as needed
• In collaboration with the Mental Health/Substance Use Professional, conduct bi-weekly internal clinical consultations and staffings; provide clinical consultation, recommendations, and support to CCS, DCTP, and DCDP staff through individual, group, and side-by-side supervision
• Create, review, and update staff training policy, procedure, and training manuals and oversee tracking of DHS 36 requirements of initial and annual training of CCS staff
• Create and maintain a quality assurance process that monitors the quality-of-service provision, appropriate case documentation, court reports, and participant satisfaction
• Ensure court reports, program policies, and quality assurance policies are updated and strictly adhered to
• Develop and update all forms and documents needed to operate and track case outcomes and services
• Complete and provide reports to all funding sources as required in the contract for services
• Collaborate with administration on budget creation and review and monitor CCS billing
• Other duties as assigned

Qualifications & Competencies:

• Minimum of a master’s degree from an accredited school in Social Work, Counseling, or a related field
• State of Wisconsin Licensed Clinical Social Worker (LCSW) OR State of Wisconsin Licensed Professional Counselor (LPC) OR State of Wisconsin Licensed Marriage and Family Therapist (LMFT)
• Meet the requirements of DHS 75.03(85) as a Certified Substance Abuse Counselor, a Substance Abuse Counselor, Substance Abuse Counselor in Training, or MPSW 1.09 specialty; OR a physician knowledgeable in addiction treatment OR a psychologist knowledgeable in psychopharmacology and addiction treatment
• Minimum of two (2) years of experience providing services to adults with significant mental health, substance abuse, or co-occurring needs
• Strong leadership skills and ability to coach and train staff, build and maintain morale amongst team members, promote strong teamwork, and develop positive working relationships
• Demonstrate an understanding, practice, and leadership of cultural humility and the ability to work well with individuals from diverse economic, racial, and ethnic backgrounds and LGBTQ+ identities
• Knowledgeable in Medicaid and community resources
• Prior experience working with individuals from diverse economic, racial, and ethnic backgrounds
• High level of proficiency in Microsoft Office (Word, Outlook, Excel, and PowerPoint).
• Leadership and program management experience
• Pass a pre-employment background check
• Valid driver’s license and automobile with insurance
• Ascribe to & champion The Difference Principles

JusticePoint is an Equal Opportunity/Affirmative Action Employer